Refund policy

At Vessallo, your satisfaction is our priority. If you are not fully satisfied with your purchase, this policy explains how returns and refunds work.

Return Window

You may request a return within 30 days of the delivery date. Items must be unused, in their original condition, and in their original packaging.

How to Start a Return

Email us at support@vessallo.com with your order number and the reason for the return. Our team will reply within 1 to 2 business days with instructions. Do not send items back before receiving approval.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method within 5 to 10 business days. Refunds are made in your local currency at checkout.

Return Shipping

Return shipping costs are the customer's responsibility, except when the item arrived defective or incorrect. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Non-Returnable Items

Gift cards and items marked as final sale cannot be returned or refunded.

Contact

Questions about a return? Email us at support@vessallo.com.